Cancellation Policy

Last updated: September 14, 2026

This policy applies to orders placed on terraficco.com. For help, contact ops@nuverrasol.com or +91 90089 97035 with your order number.

Cancellations

You may request cancellation before dispatch. We will check the order status and confirm whether it can be stopped. Successfully cancelled orders receive a full refund, with no cancellation fee. After dispatch, we may be unable to stop the shipment.

Returns

For hygiene reasons, we do not accept change-of-mind returns or exchanges of tissues and other hygiene products. This does not affect claims for damaged, defective, incorrect, missing or misdescribed items, or other remedies required by law.

Report an issue

Please report visible problems within 7 calendar days of delivery, with your order number and photographs where possible. An unboxing video is helpful but not required. If a defect appears later, contact us when you discover it. Opening a pack to find a genuine defect does not automatically make it ineligible.

Refunds and replacements

After verification, we will arrange an appropriate refund or replacement, taking account of your preference and applicable rights. If a return is needed for an eligible claim, we will cover the agreed return cost. Please wait for our instructions before shipping anything back.

Refund method and timing

Refunds cover the amount paid for affected items, including applicable taxes and delivery charges attributable to our error. Full-order cancellations and fully undelivered orders receive a full refund.

Prepaid refunds go to the original payment method. If COD is offered: COD refunds go to an agreed verified bank account or UPI ID. We initiate approved refunds within 2 business days; your payment provider may take a further 5–7 business days to credit them.

Other purchases and complaints

For orders from Amazon or another retailer, contact that seller first. You may still contact us about product quality.

For Grievance reach out to ops@nuverrasol.com or +91 90089 97035 with your order number.

We acknowledge consumer complaints within 48 hours and redress them within one month. Your statutory rights remain unaffected.