Return & Refund

Last updated: September 14, 2026

Something wrong with your Terrafic order? Contact ops@nuverrasol.com or +91 90089 97035 with your order number. This policy applies to purchases from terraficco.com.

What is covered

We help with products that arrive damaged, defective, contaminated or different from what you ordered, as well as missing items. Change-of-mind requests and damage caused solely by misuse or improper storage are not covered.

How to request a replacement

Please report visible issues within [7 calendar days] of delivery. Share a brief description and clear photographs of the affected product and packaging where possible. An unboxing video is not mandatory.

If you discover a defect later, contact us promptly. Opening a pack to discover a genuine defect does not automatically disqualify your claim. Keep the affected items and packaging where reasonably possible until we provide instructions.

What happens next

We aim to review your request within 2 business days of receiving the necessary information. Approved replacements are dispatched within 3 business days after verification and any necessary collection. We will share tracking details. Eligible replacements and necessary returns are free. If the same item is unavailable, you may choose an agreed alternative or an appropriate refund. We will not substitute without your agreement.

Multipacks

If only part of a pack is affected, we may replace the affected units or refund their allocated value, as agreed with you. If the issue affects the whole pack’s quality or hygiene, we will assess the whole pack.

Refunds and further help

See our Cancellation and Refunds Policy for refund methods and timelines.

For Grievance reach out to ops@nuverrasol.com or +91 90089 97035 with your order number.

We acknowledge consumer complaints within 48 hours and redress them within one month. Nothing in this policy limits your rights under applicable consumer law.